Can't install on windows 10

[collinreed12 0]

I recently purchased a new laptop with Windows 10, and upon trying to install Nitro Pro 11 on the new laptop i was met with an error each time. I read through your forum and have tried everything mentioned and I'm still receiving the same Error. I have Nitro Pro 11 installed on my other windows 10 laptop and can't remember ever having this issue.... Please help because I use your program every day for work.

[AllainU 0]

Hello @collinreed12,

Thank you for reaching out to us through our Community Forums!

Have you also tried uninstalling and reinstalling your MS Office? If not yet, kindly uninstall and reinstall MS Office and try installing your Nitro Pro 11 again.

Thanks for choosing Nitro Pro and I hope this helps!

[collinreed12 0]

hi AllainU, I've completely uninstalled microsoft office and I was given the same error upon trying to install Nitro Pro 11. 

[Christian 0]

I had a Windows 10 crash that required a reinstall. I have tried downloading and installing Nitro Pro 11 (which I had purchased) and the installation fails. I can't upgrade to 12 because  it requires a purchase. I'm very satisfied with Nitro Pro 11 and don't need to upgrade. I don't have MS Office installed on my computer.

[AllainU 0]

Hello @collinreed12,

Thanks for your response.

Are you receiving the error message 'Nitro Pro Wizard Setup Has Failed'? If yes, could you please follow the steps in this article?:

http://kb.gonitro.com/knowledgebase#/search/failed/000003265

Thank you very much in advance and I am looking forward to hearing back from you. 

[AllainU 0]

Hello @Christian,

Thank you for reaching out to us through our Community Forums!

On your machine with fresh Windows 10, kindly download and install Nitro Pro 11.0.8.470 using below offline installers:
x32 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi
x64 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thanks for choosing Nitro Pro and I hope this helps!

[Christian 0]

43 minutes ago, AllainU said:

Hello @Christian,

Thank you for reaching out to us through our Community Forums!

On your machine with fresh Windows 10, kindly download and install Nitro Pro 11.0.8.470 using below offline installers:
x32 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi
x64 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thanks for choosing Nitro Pro and I hope this helps!

This downloaded and installed Nitro Pro 12. I have a key for Nitro Pro 11. I have tried the instructions to take ownership of the WindowsApps folder, but those commands aren't working on my computer. If you'd like to upgrade me to Nitro Pro 12, that's fine. But I purchased Nitro Pro 11 6 months ago. I expect it to work or I expect an upgrade to 12. I use this program every day for work. I can't spend my days with tech support. I have to work. I'm getting behind on deadlines.

I have uninstalled Microsoft Office. That didn't  work either.

Edited October 16, 2018 by Christian

[AllainU 0]

Hello @Christian,

Thanks for your patience and I apologize for the inconvenience this caused.

For us to further assist you, a support ticket was created on your behalf.

Kindly wait for a response from a Nitro Support representative within the support case.

Cheers!