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Trying to upgrade from Nitro 11 and get this message when putting my serial number into the upgrade box - any ideas?

We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.

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  • Official Nitronaut

Hello @GEW,

I can see that you were already able to create a support ticket and my colleague is already in touch with you.

We will continue to communicate via that support ticket.


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