nitropro will not open full screen only a little icon on the toolbar.

[GeoTerra1]

When I open a pdf file it acts like it is opening, but it only is an icon in the toolbar.  Will not open full screen.

[Allain Umailin]

Hello @GeoTerra1,

Thank you for reaching out to us through our Community Forums!

Please try these steps and let me know it helps:

1) Focus on Nitro Pro by clicking on it on the Taskbar. 
2) Press the Windows key + Left/Right arrow until Nitro Pro appears.

Cheers!

[Luis Carlos VLN]

Hello,

I'm getting the same error described in this topic, the solution above didn't work for me. It just happened now, it was working fine so far.

I already have uninstalled then installed it again and it does not work anymore, but I still can see the file opened in the miniature at task bar, but I can't get the full screen.

Please help.

Windows 10 Pro 64

Nitro PDF 11 (Last version)

[Allain Umailin]

Hello @Luis Carlos VLN,

Thank you for reaching out to us through our Community Forums!

Kindly run Nitro Pro with Compatibility mode by referring to these steps:
1. Right-click Nitro Pro desktop shortcut or the NitroPDF.exe (by default is installed in C:\Program Files\Nitro\Pro X) then select Properties
2. Nitro Pro Properties window will open, click on Compatibility tab3. Under Compatibility Mode, tick the box for 'Run this program in compatibility mode for', click the drop-down arrow and select Windows 7 if you're using Windows 10 (Choose Windows XP if you're using Windows 7)

If that didn't help and in order for me to further assist you, could you please provide me with the following?:
-Any changes you're aware of before this happened like installing Windows updates on your machine?
-You mentioned you installed the latest build of Nitro Pro 11. I just want to make sure so is it 11.0.8.470? You can find this out by clicking on 'About Nitro Pro' under the Help tab

Thank you very much in advance and I am looking forward to hearing back from you. 

[GeoTerra1]

I am running version 12.  Neither of the fixes help.

On 10/19/2018 at 5:38 PM, AllainU said:

Hello @GeoTerra1,

Thank you for reaching out to us through our Community Forums!

Please try these steps and let me know it helps:

1) Focus on Nitro Pro by clicking on it on the Taskbar. 
2) Press the Windows key + Left/Right arrow until Nitro Pro appears.

Cheers!

 

[Allain Umailin]

Hello @GeoTerra1,

Thank you for your response and patience.

To further assist you with your concern, I created a support ticket on your behalf.

I will wait for your response through the support case.

Cheers!

[Sreejith Kumar]

If anyone is still looking for a solution, this might be worth a try.... writing from my own experience of solving this issue

Pretext :

Been using nitro pdf for a long time yet never suffered any freezing/ crashing. I happened to stumble on this problem when i used dual displays and set nitro pdf running (full screen mode)on the second display, while primary display was my laptop monitor itself. After completing my work i just put my laptop to hibernation and removed the hdmi cable to the secondary display. I have a strong suspicion that this has what led to the issue mentioned above. As i open a pdf file it seems like opening and Nitro icon appear in the task bar as if it has completed opening yet i cant find anything on the screen. 

 

Solution :

1. Open nitro pdf,

2. Open any other program , say an internet browser and click and drag & snap it to one side of the screen as if you want to run 2 programs at the same time

3. Now once the browser snaps to the first half of the screen , you will be prompted to select to other program to run on the other half of the screen

4. Find nitro pdf window and click on it, it will be opened & snapped to the other half of the screen

5. If you can see the nitro pdf window then your problem is pretty much solved and you can run it full screen/ or normal window.

 

Sorry if i elaborated too much, Hope this helps.

Cheers

[Mallory Phillips]

Hello - 

 

I am having the same problem.  I have tried all of the solutions above and none have worked.  I know that there was a windows update recently.  What do I need to do to get this fixed.

 

Thanks

 

Mallory

[Allain Umailin]

Hello @Mallory Phillips,

Thank you for reaching out to us through our Community Forums!

For the sake of initial troubleshooting of this issue, we recommend that you repair your Nitro Pro. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 

If Modify button is greyed-out, please refer to this screen-cast that will teach you on how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system: https://www.screencast.com/t/rvpUkq40c

If repairing didn't help, please refer to these steps to update to Nitro Pro 13.40.0.811:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/

2. Download and run our Clean Up utility to uninstall your Nitro Pro:  http://install.nitropdf.com/professional_13400811/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 

3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 13.40 using below offline installers:

x32 http://install.nitropdf.com/professional_13400811/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13400811/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 50497x-xxxxxx-953522

After updating, please also perform again these steps:

a. Focus on Nitro Pro by clicking on it on the Taskbar.
b. Press the Windows key + Left/Right arrow until Nitro Pro appears

Thank you for choosing Nitro and I hope this helps.