ilitman Posted October 22, 2018 Report Share Posted October 22, 2018 I recently lost my windows ten computer. I am using an older dell with windows 7 but can't seem to reload NitroPro 11 for which I have an active license. I must be missing something sinple but need your help to find it. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 22, 2018 Official Nitronaut Report Share Posted October 22, 2018 Hello @ilitman, Thank you for reaching out to us through our Community Forums! Are having issue installing your Nitro Pro on your old computer? If yes, could you please provide the exact message you're receiving? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
ilitman Posted October 22, 2018 Author Report Share Posted October 22, 2018 there is no error message. when I go to open nitro the upper right hand corner of the screen has my name and a red box asks if I want to buy. when i go to my control panel, NitroPro 12 is listed, not 11. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 23, 2018 Official Nitronaut Report Share Posted October 23, 2018 Hello @ilitman, Thanks for this information. Upon checking your account, you purchased Nitro Pro 11, not Nitro Pro 12. To further assist you, looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 11. We then activate it using your serial number. Kindly follow these steps: 1. Uninstall Nitro Pro from your computer then reboot the machine. 2. Download your Nitro Pro from these link/s: x64 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi x32 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi If you are unsure if your machine is using 32 or 64-bit, please refer to this link: http://kb.gonitro.com/knowledgebase#/search/64/000001874 3. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
ilitman Posted October 23, 2018 Author Report Share Posted October 23, 2018 Thanks Allain! Everything works. Its good to know I don't have to be a genius; just know how to find one. Link to comment Share on other sites More sharing options...
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