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Activation Error 24

Firefly Admin

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Firefly Admin

I have two licenses for Nitro Pro 11 that I can't reactivate. I am getting activation error 24. When I look at the activation portal, both say Number of Activations is 0. Manual activation keeps saying unsuccessful because the licenses are already used? What else can I try to get to get these working again?

Version is Nitro Pro on  Windows 10.

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Allain Umailin

Hello @Firefly,

Thank you for reaching out to us through our Community Forums!

To address this issue, I just made adjustments on your licenses, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

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