Dale Tuggy Posted October 23, 2018 Report Share Posted October 23, 2018 Hi folks, Recently bought Nitro Pro 12. Activated on one computer, tried to activate on a second, but it didn't work, with the above error. So I looked around here, found the "activation portal" and using that I deactivated all (one of) my installs, then tried to activate again, using that serial number. Nope! Error -23, "License Number already used" - although, it is *not* used - it has showed 0 activations for several days now. Please help. I'm back stuck in Trial Mode. Thanks, Dale Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 23, 2018 Official Nitronaut Report Share Posted October 23, 2018 Hello @Dale109, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
Dale Tuggy Posted October 24, 2018 Author Report Share Posted October 24, 2018 Thank you. Whatever you did worked for me. Have a great day! Link to comment Share on other sites More sharing options...
Mojtaba Posted November 8, 2018 Report Share Posted November 8, 2018 On 10/23/2018 at 1:11 PM, Dale109 said: Hi folks, Recently bought Nitro Pro 12. Activated on one computer, tried to activate on a second, but it didn't work, with the above error. So I looked around here, found the "activation portal" and using that I deactivated all (one of) my installs, then tried to activate again, using that serial number. Nope! Error -23, "License Number already used" - although, it is *not* used - it has showed 0 activations for several days now. Please help. I'm back stuck in Trial Mode. Thanks, Dale I have the exact same problem. Would appreciate any help. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 8, 2018 Official Nitronaut Report Share Posted November 8, 2018 Hello @Mojtaba, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 9, 2018 Official Nitronaut Report Share Posted November 9, 2018 Hello @Mojtaba, Thanks for providing the serial number. On the machine you're having issue activating, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
Marc H Posted November 14, 2018 Report Share Posted November 14, 2018 Hello, I have the exakt same problem as Dale109 and Mojtaba and would appreciate help with a solve for this. Best, Marc Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 14, 2018 Official Nitronaut Report Share Posted November 14, 2018 Hello @Marc H, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your Nitro Pro 9 license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
Marc H Posted November 15, 2018 Report Share Posted November 15, 2018 Thanks for the fix @AllainU! /M Link to comment Share on other sites More sharing options...
Mel Posted November 27, 2018 Report Share Posted November 27, 2018 Activation Error - I had a Nitro 10 license on a computer where the motherboard failed. This Nitro 10 licensed was upgraded, 9, 8, etc. l only know the license number for v8. When I enter this on a new computer - get message - Please enter a valid serial number. how do I find out what the license number was for v10 that I purchased. Thanks, Mel Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 27, 2018 Official Nitronaut Report Share Posted November 27, 2018 Hello @Mel, Thank you for reaching out to us through our Community Forums! I just sent you a private message to address your concern. Cheers! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 17, 2018 Official Nitronaut Report Share Posted December 17, 2018 Hello @Vincent D, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
Hans Krug Posted December 19, 2018 Report Share Posted December 19, 2018 (edited) Having exactly the same issue. Activating in Nitro Pro 12 shows Error 23, I have deactivated the previous installations and https://licenses.gonitro.com/prd/portal shows Number of Activations = 0 but I still can't activate. If all of these people are having the same issues, obviously there is a problem with your automatic activation/deactivation! Edited December 19, 2018 by Hans Krug Link to comment Share on other sites More sharing options...
Dhiraj Posted December 19, 2018 Report Share Posted December 19, 2018 Hi Team, Recently bought Nitro Pro 12 for 15 users, successfully activated on 13 systems. Getting error 23 on specific 2 systems, would be great if you can help me on this. Dhiraj Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 19, 2018 Official Nitronaut Report Share Posted December 19, 2018 Hello @Hans Krug, Thank you for reaching out to us through our Community Forums! An adjustment has been made on your license so please try activating now. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 19, 2018 Official Nitronaut Report Share Posted December 19, 2018 Hello @Dhiraj, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Dhiraj Posted December 19, 2018 Report Share Posted December 19, 2018 48 minutes ago, AllainU said: Hello @Dhiraj, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro? Thank you very much in advance and I am looking forward to hearing back from you. hi Allian, I was able to activate only 1 system, 1 system is still giving the same error. Dhiraj Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 19, 2018 Official Nitronaut Report Share Posted December 19, 2018 Hello @Dhiraj, Thanks for your response and I am glad you were able to activate. For me to assist you with your second activation, please send me a private message and provide your Nitro Pro serial number. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Andre I. Posted December 21, 2018 Report Share Posted December 21, 2018 Hi Allain, same issue with activation for me. Number of activations is 0, but still get the error 23 on activation. From reading above once - will send you PM with serial. Regards Andre Link to comment Share on other sites More sharing options...
AStockwell Posted December 21, 2018 Report Share Posted December 21, 2018 Hey there @AllainU! We have a user experiencing this same issue, however on Nitro Pro 11 - would this magic adjustment you do resolve this for us as well? User just got a new machine, and the deactivation link doesn't seem to be helping up. Thank you! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 21, 2018 Official Nitronaut Report Share Posted December 21, 2018 Hello @Andre I., Thank you for reaching out to us through our Community Forums! An adjustment has been made on the serial number you provided via private message so please try activating now. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 21, 2018 Official Nitronaut Report Share Posted December 21, 2018 Hello @AStockwell, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 21, 2018 Official Nitronaut Report Share Posted December 21, 2018 Hello @AStockwell, Thanks for your private message and for providing your Nitro Pro serial number. I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
Andre I. Posted December 21, 2018 Report Share Posted December 21, 2018 5 hours ago, AllainU said: Hello @Andre I., Thank you for reaching out to us through our Community Forums! An adjustment has been made on the serial number you provided via private message so please try activating now. Thanks for choosing Nitro Pro and I hope this helps! Thanks @AllainU , worked for me! Link to comment Share on other sites More sharing options...
Nereus Posted December 23, 2018 Report Share Posted December 23, 2018 Exact same issue here on my Nitro Pro 10.. deactivated using suggested method, shows 0 licenses in use, but unable to activate. Sending a pm now. Link to comment Share on other sites More sharing options...
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