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Can't Upgrade 4 Licenses


DesertBusiness
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DesertBusiness

I worked with Sharon G. this morning to upgrade my eight licenses. Four failed to upgrade and she asked that I post here. I'm uncertain if I am to post the serial numbers here or not but please let me know.

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Allain Umailin

Hello @DesertBusiness,

Thank you for reaching out to us through our Community Forums!

A support ticket has been created on your behalf.

I will wait for response through the support case.

Cheers!

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DesertBusiness

My thanks. I will respond to your email there.

54 minutes ago, AllainU said:

Hello @DesertBusiness,

Thank you for reaching out to us through our Community Forums!

A support ticket has been created on your behalf.

I will wait for response through the support case.

Cheers!

 

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Allain Umailin

Hello @Davej,

Thank you for reaching out to us through our Community Forums!

For me to further assist you with your concern, kindly send me a private message and provide your Nitro Pro serial number.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Allain Umailin

Hello @Davej,

Thanks for providing the serial number.

I just made an adjustment on your license so please try upgrading again to Nitro Pro 12.

Thanks for choosing Nitro Pro and I hope this helps!

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