DesertBusiness Posted October 24, 2018 Report Share Posted October 24, 2018 I worked with Sharon G. this morning to upgrade my eight licenses. Four failed to upgrade and she asked that I post here. I'm uncertain if I am to post the serial numbers here or not but please let me know. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 24, 2018 Official Nitronaut Report Share Posted October 24, 2018 Hello @DesertBusiness, Thank you for reaching out to us through our Community Forums! A support ticket has been created on your behalf. I will wait for response through the support case. Cheers! Link to comment Share on other sites More sharing options...
DesertBusiness Posted October 24, 2018 Author Report Share Posted October 24, 2018 My thanks. I will respond to your email there. 54 minutes ago, AllainU said: Hello @DesertBusiness, Thank you for reaching out to us through our Community Forums! A support ticket has been created on your behalf. I will wait for response through the support case. Cheers! Link to comment Share on other sites More sharing options...
Davej Posted October 24, 2018 Report Share Posted October 24, 2018 I can't upgrade one license with my serial number. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 25, 2018 Official Nitronaut Report Share Posted October 25, 2018 Hello @Davej, Thank you for reaching out to us through our Community Forums! For me to further assist you with your concern, kindly send me a private message and provide your Nitro Pro serial number. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Davej Posted October 25, 2018 Report Share Posted October 25, 2018 (edited) Hello Allain, My Nitro Pro serial number as requested - 234600-xxxxxx-xxxxxx Regards, davej Edited October 25, 2018 by AllainU Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 25, 2018 Official Nitronaut Report Share Posted October 25, 2018 Hello @Davej, Thanks for providing the serial number. I just made an adjustment on your license so please try upgrading again to Nitro Pro 12. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
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