DesertBusiness 0 Report post Posted October 24, 2018 I worked with Sharon G. this morning to upgrade my eight licenses. Four failed to upgrade and she asked that I post here. I'm uncertain if I am to post the serial numbers here or not but please let me know. Share this post Link to post Share on other sites
AllainU 0 Report post Posted October 24, 2018 Hello @DesertBusiness, Thank you for reaching out to us through our Community Forums! A support ticket has been created on your behalf. I will wait for response through the support case. Cheers! Share this post Link to post Share on other sites
DesertBusiness 0 Report post Posted October 24, 2018 My thanks. I will respond to your email there. 54 minutes ago, AllainU said: Hello @DesertBusiness, Thank you for reaching out to us through our Community Forums! A support ticket has been created on your behalf. I will wait for response through the support case. Cheers! Share this post Link to post Share on other sites
Davej 0 Report post Posted October 24, 2018 I can't upgrade one license with my serial number. Share this post Link to post Share on other sites
AllainU 0 Report post Posted October 25, 2018 Hello @Davej, Thank you for reaching out to us through our Community Forums! For me to further assist you with your concern, kindly send me a private message and provide your Nitro Pro serial number. Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
Davej 0 Report post Posted October 25, 2018 (edited) Hello Allain, My Nitro Pro serial number as requested - 234600-xxxxxx-xxxxxx Regards, davej Edited October 25, 2018 by AllainU Share this post Link to post Share on other sites
AllainU 0 Report post Posted October 25, 2018 Hello @Davej, Thanks for providing the serial number. I just made an adjustment on your license so please try upgrading again to Nitro Pro 12. Thanks for choosing Nitro Pro and I hope this helps! Share this post Link to post Share on other sites
