wdundore Posted October 25, 2018 Report Share Posted October 25, 2018 I know version 9 is not supported, but the upgrade page says versions 11 and prior are supported. Also if not is there education/academic pricing available? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 26, 2018 Official Nitronaut Report Share Posted October 26, 2018 Hello @wdundore, Thank you for reaching out to us through our Community Forums! For me to further assist you, kindly send me a private message and provide your Nitro Pro 9 serial number. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
dantent@verizon.net Posted November 10, 2018 Report Share Posted November 10, 2018 My computer crashed and I lost Nitro Pro 9. I'm trying to reinstall it but can't find help on your site. As an alternative I'm interested in uprgrading to Nitro Pro 11 or 12. Please advise Dan Tuck Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 12, 2018 Official Nitronaut Report Share Posted November 12, 2018 Hello @dantent@verizon.net, Thank you for reaching out to us through our Community Forums! Kindly access our Upgrade Portal https://www.gonitro.com/support/upgrade and enter your Nitro Pro 9 serial number. You should get a message saying ' You’re eligible for a discounted upgrade to Nitro Pro 12' then click Proceed to Checkout. Please be aware that payment information are needed in case you want to purchase additional item such as a Back-up CD. Then you may download your Nitro Pro 12 using below direct links instead: x32 http://install.nitropdf.com/professional_1261298/en/burn/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_1261298/en/burn/nitro_pro12_ba_x64.msi If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your NEW serial number. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
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