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Toolbar gone when open nitro pro 9


sayhio

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  • Official Nitronaut
Allain Umailin

Hello @sayhio,

Thank you for reaching out to us through our Community Forums!

Before continuing, I should let you know that we no longer support Nitro Pro 10 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy

As a courtesy and if you prefer staying with Nitro Pro 9,  I recommend that you repair your Nitro Pro via the Control Panel > Programs and Features. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: http://kb.gonitro.com/knowledgebase#/search/repair/000001641

Alternatively, if you were interested in upgrading your license to Nitro Pro 12 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal: https://www.gonitro.com/support/upgrade

Thanks for choosing Nitro Pro and I hope this helps!

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20 hours ago, sayhio said:
3 hours ago, AllainU said:

Hello @sayhio,

Thank you for reaching out to us through our Community Forums!

Before continuing, I should let you know that we no longer support Nitro Pro 10 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy

As a courtesy and if you prefer staying with Nitro Pro 9,  I recommend that you repair your Nitro Pro via the Control Panel > Programs and Features. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: http://kb.gonitro.com/knowledgebase#/search/repair/000001641

Alternatively, if you were interested in upgrading your license to Nitro Pro 12 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal: https://www.gonitro.com/support/upgrade

Thanks for choosing Nitro Pro and I hope this helps!

Toolbar gone How to call toolbar back ?

Thx for answer this problem not show all User but have one user have this problem other user nitro still ok * this computer is multi users login

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  • Official Nitronaut
Allain Umailin

Hello @sayhio,

Thanks for this information.

Kindly send me a private message and provide the serial number of your Nitro Pro 9.

Thank you very much in advance and I am looking forward to hearing back from you. 

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