Julie Shallow Posted October 29, 2018 Report Share Posted October 29, 2018 Hi, I received a neat email offering a personalized discount to upgrade. Followed the link, entered my serial number, but got following error message: "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue." Any advice? Offer ends on 10/31 Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 29, 2018 Official Nitronaut Report Share Posted October 29, 2018 Hello @Julie Shallow, Thank you for reaching out to us through our Community Forums! So that I can check the status of your Nitro Pro, kindly send me a private message and provide the affected serial number. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
scmi2r Posted October 29, 2018 Report Share Posted October 29, 2018 I have the same issue as Julie. Will send you a private message as you instructed her. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 30, 2018 Official Nitronaut Report Share Posted October 30, 2018 Hello @scmi2r, Thank you for reaching out to us through our Community Forums! After checking the serial number provided, I was able to make an adjustment on our end so you should be able to upgrade to Nitro Pro 12 with a discounted rate. Cheers! Link to comment Share on other sites More sharing options...
scmi2r Posted October 30, 2018 Report Share Posted October 30, 2018 Hi AllainU, Thanks much! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 31, 2018 Official Nitronaut Report Share Posted October 31, 2018 Hello @Julie Shallow, Thanks for your response and for providing your Nitro Pro 11 serial number. To fix this issue, I was able to make adjustment on our end. Could you please try upgrading to Nitro Pro 12 again? Cheers! Link to comment Share on other sites More sharing options...
scmi2r Posted October 31, 2018 Report Share Posted October 31, 2018 AllainU - I installed and activated Nitro Pro 10 on my VM, but when I deactivate it and try to upgrade it points me to Nitro 11. Can I go directly to 12 without having to pay the full price? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 1, 2018 Official Nitronaut Report Share Posted November 1, 2018 Hello @scmi2r, Thanks for your response. To upgrade to Nitro Pro 12, kind visit our Upgrade Portal: https://www.gonitro.com/support/upgrade In this page, you will be asked to enter your Nitro Pro 10 serial number. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
scmi2r Posted November 1, 2018 Report Share Posted November 1, 2018 Thanks. That worked! I'm going to sign up for the upgrade assurance so I don't have to go through this again. Link to comment Share on other sites More sharing options...
Julie Shallow Posted November 1, 2018 Author Report Share Posted November 1, 2018 Thanks for your help AllainU. I was able to enter my serial number to see if I qualified for an upgrade discount. It indicated I was but didn't indicate the discount. I clicked on "Proceed to Checkout" but no discount was applied. It showed a price of $79.99 which is what is populated on the previous screen as the cost for an upgrade from Nitro 11 and prior. Any ideas on what to do next? Can you offer any idea of what the discount might be as that is what I'm really looking for... Thanks, Link to comment Share on other sites More sharing options...
matthias2369 Posted November 1, 2018 Report Share Posted November 1, 2018 My serial number is also producing this message Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 2, 2018 Official Nitronaut Report Share Posted November 2, 2018 Hello @Julie Shallow, Thanks for your patience and sorry for the delayed response. I tested it on our end by accessing our Upgrade Portal https://www.gonitro.com/support/upgrade and entered your Nitro Pro 11 serial number. After clicking 'Proceed to Checkout', I can still see the discounted amount of $79.99. Could you please try it again on your end? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 2, 2018 Official Nitronaut Report Share Posted November 2, 2018 Hello @matthias2369, Thank you for reaching out to us through our Community Forums! To upgrade your Nitro Pro 11 to Nitro Pro 12, kind visit our Upgrade Portal: https://www.gonitro.com/support/upgrade In this page, you will be asked to enter your Nitro Pro 11 serial number. No worries, I made an adjustment on our end so you should be good to go. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
strongbean Posted November 12, 2018 Report Share Posted November 12, 2018 Having this issue with a Nitro 11 key. I go to that link to check, I get the "We were unable to validate your serial number" message. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 12, 2018 Official Nitronaut Report Share Posted November 12, 2018 Hello @strongbean, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro 11. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Kat Posted November 27, 2018 Report Share Posted November 27, 2018 I'm trying to upgrade too and my serial number is also getting the error message that "we are unable to validate your serial number... Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 27, 2018 Official Nitronaut Report Share Posted November 27, 2018 Hello @Kat, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro you want to upgrade to Nitro Pro 12. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Emily317 Posted November 27, 2018 Report Share Posted November 27, 2018 I am having the same problem. I sent you my serial number via private message. Emily Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 27, 2018 Official Nitronaut Report Share Posted November 27, 2018 Hello @Emily317, Thank you for reaching out to us through our Community Forums! With the serial number you provided, I was able to pull-up your purchase and fix your account in our system so you should be good now. Kindly access our Upgrade Portal https://www.gonitro.com/support/upgrade and enter your Nitro Pro 10 serial number. You should get a message saying ' You’re eligible for a discounted upgrade to Nitro Pro 12' then click Proceed to Checkout. Please be aware that payment information are needed in case you want to purchase additional item such as a Back-up CD. Then you may download your Nitro Pro 12 using below direct links instead: x32 http://install.nitropdf.com/professional_1261298/en/burn/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_1261298/en/burn/nitro_pro12_ba_x64.msi If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874 Before you upgrade to Nitro Pro 12, please remember that this build will not install over your existing Nitro Pro so take note of the following: a. Back-up your stamps/QuickSigns by referring to this article: http://kb.gonitro.com/knowledgebase#/search/stamps/000001686 b. Your Quick Access Toolbar (QAT) will not be migrated. Refer to this article to recreate them: http://kb.gonitro.com/knowledgebase#/search/qat/000001989 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your NEW serial number. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
Emily317 Posted November 27, 2018 Report Share Posted November 27, 2018 Thanks. I have uninstalled Nitro Pro 10 and have purchased version 12. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 27, 2018 Official Nitronaut Report Share Posted November 27, 2018 Hello @Kat, Thanks for providing the serial number of your Nitro Pro 10. I was able to pull-up your purchase and fix your account in our system. To upgrade, kindly access our Upgrade Portal https://www.gonitro.com/support/upgrade and enter your Nitro Pro 10 serial number. You should get a message saying ' You’re eligible for a discounted upgrade to Nitro Pro 12' then click Proceed to Checkout. Please be aware that payment information are needed in case you want to purchase additional item such as a Back-up CD. Then you may download your Nitro Pro 12 using below direct links instead: x32 http://install.nitropdf.com/professional_1261298/en/burn/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_1261298/en/burn/nitro_pro12_ba_x64.msi If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874 Before you upgrade to Nitro Pro 12, please remember that this build will not install over your existing Nitro Pro so take note of the following: a. Back-up your stamps/QuickSigns by referring to this article: http://kb.gonitro.com/knowledgebase#/search/stamps/000001686 b. Your Quick Access Toolbar (QAT) will not be migrated. Refer to this article to recreate them: http://kb.gonitro.com/knowledgebase#/search/qat/000001989 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your NEW serial number. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
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