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Installation process failed "Entry point not found"


Jaro
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  • Official Nitronaut
Allain Umailin

Hello @Jaro,

Thank you for reaching out to us through our Community Forums!

I encountered the same error yesterday and I was able to fix it by installing the updated Microsoft Visual C++ Redistributable from below page:

https://www.itechtics.com/microsoft-visual-c-redistributable-versions-direct-download-links/

Thanks for choosing Nitro Pro and I hope this helps!

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Hello @AllainU,

Thanks for your advise. Could you confirm which one Microsoft Visual C++ Redistributable version Nitro is using as I have installed 2017 x64 and x32 and still getting the same error? 

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  • Official Nitronaut
Allain Umailin

Hello @Jaro,

Thanks for your response and patience.

Kindly uninstall what you installed, run our Clean-up tool to delete traces from previous installations of Nitro Pro (http://kb.gonitro.com/knowledgebase#/search/clean up/000003054) and reboot your machine.

After that, kindly download and install Microsoft Visual C++ 2015 Redistributable for x86 and x64.

I have both on my machine and it works well with Nitro Pro 9, 10 and 12.

Thanks for choosing Nitro Pro and I hope this helps!

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