Same file, different result

[Petski]

Hi, please see image below which shows two opened windows, both with the same PDF file. Left part is displayed with Nitro Pro, right part is displayed with AAR. Expected behavior would be that the rectangle in the upper right would be marked red in both cases. For some reason, Nitro doesn't mark the rectangle in red. What can I try to do to have Nitro Pro display the same output as AAR does?

.

[Allain Umailin]

Hello @Petski,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you, could you please send me a private message and provide the following?:
-The serial number of your Nitro Pro and its build (format is 12.X.X.X, e.g. 12.0.0.112). You can find these out by clicking on 'About Nitro Pro' under the Help tab
-Does this happen with every file? If it's a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end
-Where are the files saved (local, a shared drive or an external drive) when you’re trying to open? Can you check if you have the same issue when the file is saved locally?

Thank you very much in advance and I am looking forward to hearing back from you.

Edited October 31, 2018 by AllainU