Outsmart Posted October 31, 2018 Report Share Posted October 31, 2018 Hi Suport, I can't active the version 11 license under the new installed computer by deactive the persious actived machine. Regards, Keith Wong Link to comment Share on other sites More sharing options...
Outsmart Posted October 31, 2018 Author Report Share Posted October 31, 2018 (edited) 8 hours ago, Outsmart said: Hi Suport, I can't active the version 11 license under the new installed computer by deactive the persious actived machine. My Serial Number is 2****************4 Regards, Keith Wong Edited October 31, 2018 by Leslie V. Confidential information edited Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 31, 2018 Official Nitronaut Report Share Posted October 31, 2018 Hello @Outsmart, I released your key so you can reactivate. Cheers! Link to comment Share on other sites More sharing options...
jdomnitz Posted October 31, 2018 Report Share Posted October 31, 2018 (edited) Nitro-Pro 11 James Domnitz, cleverbridge Reference Number: 1355vwxyz I had just replaced my computer and I'm having difficulty activating my account and need help. My purchased license is 2346xx-yyyyyy-zzzzzz . When attempting to activate I receive an error "-22" stating License number already used. When on the website trying to fix this issue, it requests that I search for my license, and it states the following: Edited October 31, 2018 by AllainU Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 31, 2018 Official Nitronaut Report Share Posted October 31, 2018 Hello @jdomnitz, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
jdomnitz Posted October 31, 2018 Report Share Posted October 31, 2018 Thank you, but now when I try to install Nitro-Pro 11 it gives a warning: Nitro-Pro Set-up Wizard Has failed Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 31, 2018 Official Nitronaut Report Share Posted October 31, 2018 Hello @jdomnitz, Thank you for your response and patience. If you are receiving the error 'Nitro Pro Setup Wizard has Failed' message when you attempted to install, kindly open Windows Explorer > Local C > Program Files. If you are seeing a 'WindowsApps' folder, this is an installation issue that prevented some users to install Nitro successfully. Users who purchased MS Office in Windows 10, via the Online Marketplace were affected by this due to permission issue on that specific folder. As a workaround, please visit this article and follow the steps properly until step 7: http://kb.gonitro.com/knowledgebase#/search/failed/000003265 Once done with the steps, kindly try reinstalling using our direct installers below: x64 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi x32 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Thanks for choosing Nitro Pro and we sincerely apologize for the inconvenience! Link to comment Share on other sites More sharing options...
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