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MS Word Snagit unreadable conversion


Dean_ABZ

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When converting MS word to PDF with a Snagit or Greenshoot clipboard insert, the resolution is so poor you cannot the read text or graphic etc, any solution to this?

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Allain Umailin

Hello @Dean_ABZ,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the following?:
-The serial number of your Nitro Pro and its build (format is 12.X.X.X, e.g. 12.0.0.112). You can find these out by clicking on 'About Nitro Pro' under the Help tab
-What OS is installed in your computer (Windows 7, 8.0, 8.1 or 10 and whether it is 32-bit or 64 bit)?
-Does this happen with every file? If it's a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end

Thank you very much in advance and I am looking forward to hearing back from you.

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