DaveNoVa Posted October 31, 2018 Report Share Posted October 31, 2018 I had the software support when NitroPro 12 was released, but I was never sent a new serial number. Thanks, Dave Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 31, 2018 Official Nitronaut Report Share Posted October 31, 2018 Hello @DaveNoVa, Thank you for reaching out to us through our Community Forums! Did you purchase Nitro Pro 11 with Software Assurance (now Nitro VIP Access) using a different email address? If yes, could you please provide it to me so I can check our system again? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
DaveNoVa Posted November 2, 2018 Author Report Share Posted November 2, 2018 Yes I believe it was under David.Gauldfeldt@SynaptekCorp.com Link to comment Share on other sites More sharing options...
DaveNoVa Posted November 5, 2018 Author Report Share Posted November 5, 2018 On 11/2/2018 at 1:56 PM, DaveNoVa said: Yes I believe it was under David.Gauldfeldt@SynaptekCorp.com Were you able to find the key for NitroPro 12 under that email? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 6, 2018 Official Nitronaut Report Share Posted November 6, 2018 Hello @DaveNoVa, Thanks for your patience and sorry for the delayed response. Using 'David.Gauldfeldt@SynaptekCorp.com', we were able to find your Nitro Pro 11 with Software Assurance. Using this email address and to further assist you with your concern, I created a support ticket on your behalf and sent you an email. I will wait for your response through the support case. Cheers! Link to comment Share on other sites More sharing options...
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