DaveNoVa 0 Report post Posted October 31, 2018 I had the software support when NitroPro 12 was released, but I was never sent a new serial number. Thanks, Dave Share this post Link to post Share on other sites
AllainU 0 Report post Posted October 31, 2018 Hello @DaveNoVa, Thank you for reaching out to us through our Community Forums! Did you purchase Nitro Pro 11 with Software Assurance (now Nitro VIP Access) using a different email address? If yes, could you please provide it to me so I can check our system again? Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
DaveNoVa 0 Report post Posted November 2, 2018 Yes I believe it was under David.Gauldfeldt@SynaptekCorp.com Share this post Link to post Share on other sites
DaveNoVa 0 Report post Posted November 5, 2018 On 11/2/2018 at 1:56 PM, DaveNoVa said: Yes I believe it was under David.Gauldfeldt@SynaptekCorp.com Were you able to find the key for NitroPro 12 under that email? Share this post Link to post Share on other sites
AllainU 0 Report post Posted November 6, 2018 Hello @DaveNoVa, Thanks for your patience and sorry for the delayed response. Using 'David.Gauldfeldt@SynaptekCorp.com', we were able to find your Nitro Pro 11 with Software Assurance. Using this email address and to further assist you with your concern, I created a support ticket on your behalf and sent you an email. I will wait for your response through the support case. Cheers! Share this post Link to post Share on other sites
