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Can't activate NitroPro on my new Computer

Donna B

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Have a new computer.  Have spent several hours in a loop trying to install NitroPro.  All I get is a trial offer.  When I went to the activation portal, I deactivated my previous computer installation, it said I have 2 activations available, but won't let me use them.  I have been using version 10.  Since my serial number is for 10, how to I install that on my new computer.  I am frustrated at this point, not happy with NitroPro at all.  No one responded to my previous request for help several hours ago, no phone number to get someone to tell me what to do,  one pricing page said the price for version 12 was $129 through tonight, but now I can only pay $159.   I was willing to pay some to upgrade, if necessary, but after all of this wasted time and frustration I am having second thoughts.  Companies who make it so hard to accomplish the basics are not customer service oriented.  Asking a forum for information does not make sense.  This is no one else's business and is something the company needs to solve.  Serial number:  234600217xxxxxx...   Need to be up and running this office computer by tomorrow.  

Is there any support person who can help?  


Edited by AllainU
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Allain Umailin

Hello @Donna B,

Thank you for reaching out to us through our Community Forums!

To reinstall your Nitro Pro 10, kindly download the installer from this page: http://kb.gonitro.com/knowledgebase#/search/sunset/000001632

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

On behalf of Nitro, I apologize for this inconvenience if no one responded to your previous request. In line with this, please be aware that as much as we would like to provide phone support, our ticketing system is the fastest way we can communicate with our customers if you have Nitro VIP Access (formerly Software Assurance). Otherwise, we recommend utilizing our Knowledge Base site http://kb.gonitro.com/knowledgebase and to post your inquiry to our Community Forums https://community.gonitro.com/ (a page where other customers and Nitro Support team can collaborate and share solutions).

With regards to the discounted price of Nitro Pro 12, a support ticket was created on your behalf to further assist you.

Thanks for choosing Nitro Pro!

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