Customize Quick Access Toolbar

[Alex Owens]

Hello,

Again, all the settings/savings that we're saved in the Customize Quick Access Toolbar, have disappeared and now I have to re-do them all again!

Can you please, please advise as to how to fix this?

Thank you.

[Lukes_Mum]

I have the same problem.  Most frustrating. I am using Nitro 12.

[JMC Nitro]

This has happened to me no less than 10 times.  I take the time to customize the toolbar with the 4 or 5 things I regularly use, and then randomly (it seems) a few weeks later all of the settings are reset to the original defaults and mine disappear.  I think this must happen at the time of security updates or something, but it has gotten so  aggravating that it diminishes the value of the program.  if the tools I needed were handy, that would be no big deal, but they are buried, so this is a big problem.  It is also a big problem to me that there is no way to report something like this to Nitro without paying for support.  Hopefully someone at the company reads these posts.

Edited November 23, 2018 by JMC Nitro

[Allain Umailin]

Hello @JMC Nitro @Lukes_Mum,

Thank you for reaching out to us through our Community Forums!

On behalf of Nitro, my apologies for the inconvenience this has caused.

Please note we're investigating this issue internally with our product team and we'll provide an update once it is available.

As a work-around, kindly reconfigure your QAT shortcuts and below information will help you with re-importing them when the problem happens in the future.

1. Open Registry through Run > regedit.
2. Make sure to save a backup before making any change by referring to this article: https://support.microsoft.com/en-us/help/322756/how-to-back-up-and-restore-the-registry-in-windows

3. The location were QAT shortcuts are saved in Computer\HKEY_CURRENT_USER\Software\Nitro\Pro\X.0\Settings\QAT where X is the version of your Nitro Pro.

You'll see all the buttons you've added to the Quick Access Toolbar there.

4. To export this, right-click on the QAT folder, and choose Export. Give it a name, make sure that Selected Branch is selected, and save it to your Desktop for ease of access.

5. If the QAT shortcuts reverted to default, double-click on the registry backup on your Desktop, and choose Yes. It will replace whatever is there with the values from the file. Make sure Nitro is closed when you do this.

6. Re-open Nitro Pro to test your QAT shortcuts.

Thanks for choosing Nitro Pro and I hope this helps!

Edited November 24, 2018 by AllainU

[JMC Nitro]

I'm glad you're on it - I'll try the suggested workaround - but hopefully you'll fix it - otherwise you should remove the feature.