chamlin2 Posted November 3, 2018 Report Share Posted November 3, 2018 I recently purchased a new computer and am switching all of my programs over. I originally installed Nitro 12 then realized I purchased Nitro 11. I Uninstalled Nitro 12 then downloaded Nitro 11. I can Get the free trial of Nitro 12 to download..... I finally got tired of messing with it and was just going to upgrade to Nitro 12 but it wont even recognize my serial number for the Upgrade. I can download the Nitro 11 installer and it goes through the "downloading..." to 100% then when it moves to installing it gets to 1% then says "Nitro Pro Set up Wizard has failed" . I have an HP laptop running Windows 10 64bit. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 5, 2018 Official Nitronaut Report Share Posted November 5, 2018 Hello @chamlin2, Thank you for reaching out to us through our Community Forums! I just made few changes on your Nitro Pro 11 so you should now be good to upgrade to Nitro Pro 12 by accessing our Upgrade Portal https://www.gonitro.com/support/upgrade and enter your Nitro Pro 11 serial number. You should get a message saying 'You’re eligible for a discounted upgrade to Nitro Pro 12' then click Proceed to Checkout. Please be aware that payment information are needed in case you want to purchase additional item such as a Back-up CD. Once done, kindly run our Clean-up tool to uninstall traces of previous installations. Please refer to this article: http://kb.gonitro.com/knowledgebase#/search/clean/000003054 Then you may download your Nitro Pro 12 using below direct links instead: x32 http://install.nitropdf.com/professional_1261298/en/burn/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_1261298/en/burn/nitro_pro12_ba_x64.msi If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your NEW serial number. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
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