Installation Error

[MMarcotte]

I have tried to install Nitro 12 on multiple machines.  It will not install; I receive a consistent error message "Something is blocking Nitro," and "Not enough resources."  Any suggestions are appreciated.

[Allain Umailin]

Hello @MMarcotte,

Thank you for reaching out to us through our Community Forums!

Let us try some troubleshooting by referring to these steps:
1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files.

2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/support/downloads/cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001686

3. Extract the utility to the desktop (it doesn't always run from the zip)
4. Run the utility then reboot your machine.
5. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installed in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

6. Download and install Nitro Pro 12.6.1.298 using below offline installers:

x32 http://install.nitropdf.com/professional_1261298/en/burn/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_1261298/en/burn/nitro_pro12_ba_x64.msi

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

7. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.
 
Thanks for choosing Nitro Pro and I hope this helps!

[Shawn]

I have tried to install NitroPro 12 on my computer, upgrading from NitroPro 10.  When i run the installation software, all i get is a very small window just showing the title bar and the buttons to minimize and close the window.  I can't find anything on the support website to guide me on why this is happening.  Any assistance would be greatly appreciated.

[Allain Umailin]

Hello @Shawn,

Thank you for reaching out to us through our Community Forums!

This is a common scenario when multiple monitors are being used. When Nitro Pro is opened on a monitor that is later disconnected, it won't default to a current "active" display which causes Nitro Pro to display on the missing monitor. Kindly try these steps:
1) Focus on Nitro Pro by clicking on it on the Taskbar. 
2) Press the Windows key + Left/Right arrow until Nitro Pro appears.

Thanks for choosing Nitro Pro and I hope this helps!