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Borgon

Nitro 11. pro setup wizard has ended prematurely

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Borgon

Hi,

I have licence of Nitro 11 pro. When I'm trying to install it I got message: Nitro pro setup wizard has ended prematurely. Please advise me how to fix problem.

Best Regards.
Paweł Niedbalski

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AllainU

Hello @Borgon,

Thank you for reaching out to us through our Community Forums!

Kindly open Windows Explorer > Local C > Program Files. If you are seeing a 'WindowsApps' folder, this is an installation issue that prevented some users to install Nitro successfully. Users who purchased MS Office in Windows 10, via the Online Marketplace were affected by this due to permission issue on that specific folder.

As a workaround, please visit this article and follow the steps properly until step 7:
http://kb.gonitro.com/knowledgebase#/search/failed/000003265

Once done with the steps, kindly try reinstalling using the same installer:

x64 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi
x32 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thanks for choosing Nitro Pro and I hope this helps!

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Borgon

Dear AllainU,

Thanks for your answer and attempts to help me.

I've tried to do all steps from linked article  but from step 4 it doesn't work. I've got that message:

C:\WINDOWS\system32>icacls "%ProgramFiles%\WindowsApps" /grant Administrators:F
Administrators: Nie zostało wykonane mapowanie między nazwami kont a identyfikatorami zabezpieczeń.
Successfully processed 0 files; Failed processing 1 files

Please, tell me what I should do next.

Best Regards.
Paweł Niedbalski

 

Edited by Borgon

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Borgon

Dear AllainU,

I've changed Administrators for Administratorzy and everything works fine. I was able to finish all 7 steps with success.

But still I could not install Nitro 11 and got message: Nitro Pro Setup Wizard ended prematurely.

Best Regards.
Paweł Niedbalski

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AllainU

Hello  @Borgon,

Thanks for your response and patience.

Could you please do a repair of your MS Office? Once done, kindly try reinstalling your Nitro Pro 11.

Is it possible to uninstall and reinstall MS Office? 

I remember I had few cases where repairing (uninstall/reinstall if repairing didn't help) MS Office fixed the installation issue of Nitro Pro.

Thanks for choosing Nitro Pro and I hope this helps!

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Borgon

Dear AllainU,

I don't use MS Office. It was install on my computer by manufacturer but I uninstall it long time ago. 

Best Regards.
Paweł Niedbalski

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AllainU

Hello @Borgon,

Thanks for your response and patience.

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro 11?

Thank you very much in advance and I am looking forward to hearing back from you. 

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Borgon

Dear AllainU,

I just send you private message with licence numbers.

Best Regards.
Paweł Niedbalski

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AllainU

Hello @Borgon,

Thanks for your response and patience.

To further assist you with your concern, I created a support ticket on your behalf.

I will wait for your response through the support case.

Cheers!

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Borgon

Dear AllainU,

where can I find this support ticket?

Best Regards.
Paweł Niedbalski

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AllainU

Hello @Borgon,

Thank you for your prompt response.

A support ticket was sent to your email address 'borgon@poczta.fm'.

Kindly check your Inbox and respond through the support case.

Cheers!

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Borgon

Dear AllainU,

I've check everywhere, spam folder too. I can't find your support ticket message.

Best Regards.
Paweł Niedbalski

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