Stu_UK Posted November 6, 2018 Report Share Posted November 6, 2018 I have an install that won't activate probably due to a previous failure to deactivate (regular occurrence on our network with this software). Previously I have asked support to deactivate via email, that avenue seems now closed. I don't want to post on here more details than are required so please advise how to proceed? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 6, 2018 Official Nitronaut Report Share Posted November 6, 2018 Hello @Stu_UK, Thank you for reaching out to us through our Community Forums! Upon checking your account, I can see you have submitted a support case and a colleague of mine is already assisting you. I have notated this post and informed him to reach-out to you through the support ticket. Cheers! Link to comment Share on other sites More sharing options...
Stu_UK Posted November 7, 2018 Author Report Share Posted November 7, 2018 Hello AllainU, Thanks, support have indeed manually deactivated the machine and I was able to fully activate it. Cheers Stu Link to comment Share on other sites More sharing options...
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