KamrenJHenry Posted November 7, 2018 Report Share Posted November 7, 2018 I'm trying to convert my pdf to be editable and searchable, and when doing so it crashes. Always gets to 33% and crashes. No other issues. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 7, 2018 Official Nitronaut Report Share Posted November 7, 2018 Hello @KamrenJHenry, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the following?: -The serial number of your Nitro Pro and its build (format is 12.X.X.X, e.g. 12.0.0.112). You can find these out by clicking on 'About Nitro Pro' under the Help tab -Does this happen with every file? If it's a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end -Where are the files saved (local, a shared drive or an external drive) when you’re trying to OCR with Searchable + Editable ? Can you check if you have the same issue when the file is saved locally? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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