Fresh Install, crashes when converting to an editable pdf

[KamrenJHenry 0]

I'm trying to convert my pdf to be editable and searchable, and when doing so it crashes. Always gets to 33% and crashes. No other issues.

[AllainU 0]

Hello @KamrenJHenry,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the following?:
-The serial number of your Nitro Pro and its build (format is 12.X.X.X, e.g. 12.0.0.112). You can find these out by clicking on 'About Nitro Pro' under the Help tab
-Does this happen with every file? If it's a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end
-Where are the files saved (local, a shared drive or an external drive) when you’re trying to OCR with Searchable + Editable ? Can you check if you have the same issue when the file is saved locally?

Thank you very much in advance and I am looking forward to hearing back from you.