JACK T 0 Report post Posted November 7, 2018 EVERY TIME I TRY TO INSTALL ON MY NEW COMPUTER I GET THE MESSAGE "NITRO PRO SETUP WIZARD HAS FAILED".....HELP Share this post Link to post Share on other sites
AllainU 0 Report post Posted November 7, 2018 Hello @JACK T, Thank you for reaching out to us through our Community Forums! Kindly open Windows Explorer > Local C > Program Files. If you are seeing a 'WindowsApps' folder, this is an installation issue that prevented some users to install Nitro successfully. Users who purchased MS Office in Windows 10, via the Online Marketplace were affected by this due to permission issue on that specific folder. As a workaround, please visit this article and follow the steps properly until step 7: http://kb.gonitro.com/knowledgebase#/search/failed/000003265 Once done with the steps, kindly try reinstalling using below offline packages: x64 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi x32 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Thanks for choosing Nitro Pro and we sincerely apologize for the inconvenience! Share this post Link to post Share on other sites
