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INSTALLATION FAILURE


JACK T

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  • Official Nitronaut
Allain Umailin

Hello @JACK T,

Thank you for reaching out to us through our Community Forums!

Kindly open Windows Explorer > Local C > Program Files. If you are seeing a 'WindowsApps' folder, this is an installation issue that prevented some users to install Nitro successfully. Users who purchased MS Office in Windows 10, via the Online Marketplace were affected by this due to permission issue on that specific folder.

As a workaround, please visit this article and follow the steps properly until step 7: http://kb.gonitro.com/knowledgebase#/search/failed/000003265

Once done with the steps, kindly try reinstalling using below offline packages:

x64 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi
x32 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thanks for choosing Nitro Pro and we sincerely apologize for the inconvenience!

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