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Adrian555

Outlook 2016 missing Nitro pdf add in

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Adrian555

I'm using Nitro 11 and my add in for outlook 2016 has disappeared. Even after repairing, uninstalling and reinstalling, and following the advice given in responses such as https://community.gonitro.com/topic/4422-no-nitro-conversion-tabs-in-2016-office-ribbons/?tab=comments#comment-10604, I still don't have the add in. It doesn't show up in the list of add in for me to be able to enable/disable. The add in shows up and works fine in both word and excel though.

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AllainU

Hello @Adrian555,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you, I would like to confirm of you have installed Nitro Pro 12.6.1.298 or Nitro Pro 12.5.0.268.

You can find this out by clicking on 'About Nitro Pro' under the Help tab

Thank you very much in advance and I am looking forward to hearing back from you. 

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AllainU

Hello @Adrian555,

Thanks for providing the serial number and the build of your Nitro Pro 11.

To further assist you with your concern, I created a support ticket on your behalf.

I will wait for your response through the support case.

Cheers!

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