Adrian555 Posted November 8, 2018 Report Share Posted November 8, 2018 I'm using Nitro 11 and my add in for outlook 2016 has disappeared. Even after repairing, uninstalling and reinstalling, and following the advice given in responses such as https://community.gonitro.com/topic/4422-no-nitro-conversion-tabs-in-2016-office-ribbons/?tab=comments#comment-10604, I still don't have the add in. It doesn't show up in the list of add in for me to be able to enable/disable. The add in shows up and works fine in both word and excel though. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 8, 2018 Official Nitronaut Report Share Posted November 8, 2018 Hello @Adrian555, Thank you for reaching out to us through our Community Forums! In order for me to further assist you, I would like to confirm of you have installed Nitro Pro 12.6.1.298 or Nitro Pro 12.5.0.268. You can find this out by clicking on 'About Nitro Pro' under the Help tab Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Adrian555 Posted November 9, 2018 Author Report Share Posted November 9, 2018 It is Nitro Pro 11.0.8.470 Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 12, 2018 Official Nitronaut Report Share Posted November 12, 2018 Hello @Adrian555, Thanks for providing the serial number and the build of your Nitro Pro 11. To further assist you with your concern, I created a support ticket on your behalf. I will wait for your response through the support case. Cheers! Link to comment Share on other sites More sharing options...
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