Picture Distorted when view with Nitro Pro 12

[ZENILLU2004]

Hi,

Since I upgraded to Nitro Pro 12, have been experiencing lots of problem when viewing PDF docs with Nitro Pro.

Does anyone can advise what is happening or what is wrong? Below is sample of page with pictures and when view with Nitro, picture is distorted and while view with Acrobat Reader, image is looking fine.

https://www.dropbox.com/s/br2cb0qxcsggiww/comparison%20picture.png?dl=0

Appreciate anyone help. Thank you !! 

[Allain Umailin]

Hello @ZENILLU2004,

Thank you for reaching out to us through our Community Forums!

If you have Windows 10, kindly run Nitro Pro with higher DPI mode by referring to these steps:
1. Right-click Nitro Pro desktop shortcut or the NitroPDF.exe (by default is installed in C:\Program Files\Nitro\Pro\12) then select Properties
2. Nitro Pro Properties window will open, click on Compatibility tab
3. Under Settings, click on Change high DPI settings.
4. Another Nitro Pro Properties window will open.
5. Enable Override high DPI scaling behavior.
6. OK > OK to save the setting and test Nitro Pro again.

But if you have Windows 7 and options are grayed-out, please refer to this MS article. Please note that this will impact ALL applications, not just Nitro Pro:
https://technet.microsoft.com/en-us/library/ff629368.aspx

This article should explain why those options are grayed-out in Windows 7:
https://superuser.com/questions/282648/windows-7-cannot-turn-off-dpi-ppi-scaling-for-an-application

Thanks for choosing Nitro Pro and I hope this helps!

[ZENILLU2004]

Dear AllainU,

Thank you for your reply. Currently my desktop is running on Windows 7.

I have tick on the option to run compatibility using Windows 7, but I could not find the option to "Enable Override high DPI".

https://www.dropbox.com/s/g72nz1g721jvphr/Nitro%20compatibility%20setting.docx?dl=0

I have snapshot copy of the settings for your viewing. Tried as the above settings but still does not work - pictures still distorted.

Is there any other settings that I should tick?

Thank You

[Allain Umailin]

Hello @ZENILLU2004,

Thanks for your response and patience.

Have you tried the steps in this page?: https://docs.microsoft.com/en-us/previous-versions/technet-magazine/ff629368(v=msdn.10)

Please note that "Enable Override high DPI" is not available in Windows 7 and you have to go to Control Panel > Appearance And Personalization to adjust the scaling.

Thanks for choosing Nitro Pro and I hope this helps!

[ZENILLU2004]

Hi AllainU,

Thanks for your response. I tried to check  on the settings @ Control Panel > Display > Screen Resolution > Change the appearance of your display.

- The current is based on recommended settings : Resolutions : 1920 x 1080 (recommended)

- Adjusted to lower resolutions with few different scales but still the same results: PDF pictures viewed in Nitro Pro is still distorted.

is there any other things I can do or can I request to downgrade the version?

Pls help!!

 

[Allain Umailin]

Hello @ZENILLU2004,

Thanks for your response and patience.

I sent you a private message so I can further assist you with your concern.

Cheers!

[ZENILLU2004]

Hi AllainU,

I have replied from the private message. Do let me know if you did not received. Thank You!!

[Allain Umailin]

Hello @ZENILLU2004,

Thanks for your patience.

I did receive it and was able to respond with steps to update to the latest build of Nitro Pro 12.

Thanks for choosing Nitro Pro and I hope this helps!