Contact info is confusing

[Rob.Chopowick]

Where do I find a telephone contact number to inquire about my Nitro account?

[Allain Umailin]

Hello @Rob.Chopowick,

Thank you for reaching out to us through our Community Forums!

Please be aware that as much as we would like to provide phone support, our ticketing system is the fastest way we can communicate with our customers if you have Nitro VIP Access (formerly Software Assurance). Otherwise, we recommend utilizing our Knowledge Base site http://kb.gonitro.com/knowledgebase and to post your inquiry to our Community Forums https://community.gonitro.com/ (a page where other customers and Nitro Support team can collaborate and share solutions).

With regards to your concern, are you inquiring about Nitro Cloud or Nitro Pro? Could you please provide more details so I can further assist you?

Thank you very much in advance and I am looking forward to hearing back from you. 

[Rob.Chopowick]

Wr use Nitro Pro.

[Allain Umailin]

Hello @Rob.Chopowick,

Thanks for your response.

Could you please provide more information about your concern for your Nitro Pro?

Thank you very much in advance and I am looking forward to hearing back from you. 

[Rob.Chopowick]

I have a billing question/problem. It is not appropriate to post the details so I am looking to speak to someone but it appears there is nobody to speak to which is odd.