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CharlieB

Welcome screen only displays

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CharlieB

When trying to start program only the welcome box displays.

Tried restarting computer and get the same results.

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AllainU

Hello @CharlieB,

Thank you for reaching out to us through our Community Forums!

I recommend that you repair your Nitro Pro via the Control Panel > Programs and Features. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: http://kb.gonitro.com/knowledgebase#/search/repair/000001641

If that did not work and in order for me to further assist you with your concern, could you please send me a private message and provide the build of your Nitro Pro 12 (format is 12.X.X.X, e.g. 12.0.0.112). You can find these out by clicking on 'About Nitro Pro' under the Help tab

Thank you very much in advance and I am looking forward to hearing back from you. 

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JamesA107

I have the same issue.  I was downloading and installing it on my personal PC for a client who needed assistance with a couple of things.  All I get is a all white splash screen nothing else.  Here is what I have done so far. 

I have installed the download, installed, rebooted - Result: splash screen

I have repaired the installation, rebooted - Result: splash screen (x2)

I have uninstalled, rebooted, installed, rebooted - Result: splash screen (x2)

I have uninstalled, removed the APPDATA FILES,  rebooted, installed, rebooted - Result: splash screen (x1)

Assistance would be appreciated.

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AllainU

Hello @JamesA107,

Thank you for reaching out to us through our Community Forums!

Could you please try repairing / reinstalling in Safe Mode then reboot the Windows back Normal?

If that didn't help and in order for me to further assist you, could you please send me a private message and provide the serial number of your Nitro Pro and its build (format is 12.X.X.X, e.g. 12.0.0.112). You can find these out by clicking on 'About Nitro Pro' under the Help tab.

Thank you very much in advance and I am looking forward to hearing back from you. 

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JamesA107

Still doesn't load, tried safe mode, tried reinstalling, removing appdata and reinstalling, still nothing but a splash window.

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Steven Zakulec

This might be a silly question, but on the opening splash screen, is there a link or anything you can click inside that window?

I've seen new Nitro installs sometimes be weird about the Welcome screen, and not show anything else until you click in the window, and then you see the main screen pop up behind the window in front (which you can then tell not to show up again if you want).

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cnicco

Same for me with both 32bit and 64bit versions of 11. I'm installing in Windows 7 .

(Also the current 64bit installer is not in English so it was a bit tricky for e to install :)

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