Jump to content

Failure of Nitro Pro 12, now locked out of my Nitro Pro 11


mjw@ctlca.com

Recommended Posts

mjw@ctlca.com

I also got the neat email to upgrade for 51.00.  So I did, but Nitro Pro 12 wouldn't install and I didn't get a new serial number.  I ran out the free trial and now I am locked out of my Nitro Pro 11 and the pop up says I have to pay $220.00 to get Nitro 12 now.  I don't want it because it won't install.  How do I get my Nitro 11 back?  I paid the $51.00 but when it wouldn't install and no one would help me with the install issue, I requested a refund.  Now I have no access to the Nitro Pro 11 that I do own.   MJ Willard

Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @mjw@ctlca.com,

Thank you for reaching out to us through our Community Forums!

Upon checking our system using your email address, I can see you submitted a refund case and in order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro 11?

Thank you very much in advance and I am looking forward to hearing back from you. 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.