Failure of Nitro Pro 12, now locked out of my Nitro Pro 11

[mjw@ctlca.com 0]

I also got the neat email to upgrade for 51.00.  So I did, but Nitro Pro 12 wouldn't install and I didn't get a new serial number.  I ran out the free trial and now I am locked out of my Nitro Pro 11 and the pop up says I have to pay $220.00 to get Nitro 12 now.  I don't want it because it won't install.  How do I get my Nitro 11 back?  I paid the $51.00 but when it wouldn't install and no one would help me with the install issue, I requested a refund.  Now I have no access to the Nitro Pro 11 that I do own.   MJ Willard

[AllainU 0]

Hello @mjw@ctlca.com,

Thank you for reaching out to us through our Community Forums!

Upon checking our system using your email address, I can see you submitted a refund case and in order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro 11?

Thank you very much in advance and I am looking forward to hearing back from you. 

[mjw@ctlca.com 0]

How do I send you a private message?

[AllainU 0]

Hello @mjw@ctlca.com,

Thanks for sending me a private message and for providing those information.

I just replied to it to further assist you with your concern.

Cheers!