Nitro pro 11 setup wizard ended prematurely

[Yiting]

Hi,

I bought a new laptop and would like to install my Nitro Pro 11 in my new laptop.  I failed to do so and the system said the setup wizard ended prematurely.  I tried the solutions provided in the forum but they didn’t work.  Please advise what I ca do next. 

Thanks

[Allain Umailin]

Hello @Yiting,

Thank you for reaching out to us through our Community Forums!

I have sent you a private message to further assist you with your concern.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Yiting]

Thanks AllainU for your prompt reply.

I tried this http://kb.gonitro.com/knowledgebase#/search/failed/000003265

I think I successfully ran the first 5 steps.  When running the 6 step, it says No mapping between account names and security IDs was done.  

After all these steps, I tried again to install Nitro Pro 11 and again failed.

In another Windows 10 laptop, there is no installation issue at all.

Kindly please advise.

Thanks,

YiTing

 

 

[Allain Umailin]

Hello @Yiting,

Thank you for your response and patience.

I have received private message saying you were able to install Nitro Pro after uninstalling and reinstalling your MS Office.

Do you still need further assistance here?

Thank you very much in advance and I am looking forward to hearing back from you. 

[Yiting]

Hi AllainU,

Everything is fine now.  Thanks for asking and I confirm that no further assistance is needed from your side.

YiTing