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-23 Error


TheTexasEwok09
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TheTexasEwok09

i have a computer that was licensed for Nitro Pro 10 but then the user called me stating it was no longer licensed. long story short i have 21 seats for the license 18 are used but when i try to license the computer that used to be licensed i get Error 23 now.

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  • Official Nitronaut
Allain Umailin

Hello @TheTexasEwok09,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro 10.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Hello @AllainU 

I am receiving the same -23 error message.  Using v11 and I just migrated to a new computer.   Have tried to reset it via this link: https://licenses.gonitro.com/prd/portal.

Thanks in advance for your help.

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Allain Umailin

Hello @BrianR,

Thank you for reaching out to us through our Community Forums!

On the machine you're having issue activating, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 11 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

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  • 5 months later...
TheTexasEwok09

@AllainU Hey so i had this error about 6 months ago was wondering if you could help me out again as i am running into it. Was also wondering if there is a way for nitro to unlicncse my machines so i can reallocate them to my user as our it department has lost track of who has it.

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  • Official Nitronaut
Allain Umailin

Hello @TheTexasEwok09,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro?

This matters because our business serial numbers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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