TheTexasEwok09 Posted November 15, 2018 Report Share Posted November 15, 2018 i have a computer that was licensed for Nitro Pro 10 but then the user called me stating it was no longer licensed. long story short i have 21 seats for the license 18 are used but when i try to license the computer that used to be licensed i get Error 23 now. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 15, 2018 Official Nitronaut Report Share Posted November 15, 2018 Hello @TheTexasEwok09, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro 10. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
BrianR Posted November 20, 2018 Report Share Posted November 20, 2018 Hello @AllainU I am receiving the same -23 error message. Using v11 and I just migrated to a new computer. Have tried to reset it via this link: https://licenses.gonitro.com/prd/portal. Thanks in advance for your help. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 20, 2018 Official Nitronaut Report Share Posted November 20, 2018 Hello @BrianR, Thank you for reaching out to us through our Community Forums! On the machine you're having issue activating, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 11 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
BrianR Posted November 20, 2018 Report Share Posted November 20, 2018 Thanks @AllainU. Link to comment Share on other sites More sharing options...
TheTexasEwok09 Posted April 30, 2019 Author Report Share Posted April 30, 2019 @AllainU Hey so i had this error about 6 months ago was wondering if you could help me out again as i am running into it. Was also wondering if there is a way for nitro to unlicncse my machines so i can reallocate them to my user as our it department has lost track of who has it. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted April 30, 2019 Official Nitronaut Report Share Posted April 30, 2019 Hello @TheTexasEwok09, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro? This matters because our business serial numbers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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