Clark Savage 0 Report post Posted November 15, 2018 When I compare 2 pdfs, the differences do not appear. How come? Share this post Link to post Share on other sites
AllainU 0 Report post Posted November 16, 2018 Hello @Clark Savage, Thank you for reaching out to us through our Community Forums! Did you run OCR before comparing? If not, kindly run OCR by referring to this article: http://kb.gonitro.com/knowledgebase#/search/ocr/000001654 If that didn't help and in order for me to further assist you with your concern, could you please send me a private message and provide the following?: -The serial number of your Nitro Pro and its build (format is 12.X.X.X, e.g. 12.0.0.112). You can find these out by clicking on 'About Nitro Pro' under the Help tab -Sample files (with sensitive information extracted) so I can replicate it on my end Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
Clark Savage 0 Report post Posted November 16, 2018 (edited) On 11/16/2018 at 5:37 AM, Clark Savage said: When I compare 2 pdfs, the differences do not appear. How come? My version of Nitro Pro is 11.0.7.425, serial xxxxxx-xxxxxx-xxxxxx-xxxxxx-xxxxxx. I cannot send you the documents that I’m comparing. After converting the pdf files with OCR and then comparing them, this is the result. The original version had data in 2 columns in the table, and the new version did not have the data. The compared document did not recognize the omission but had "Note Modification detected: This page was added into the modified document. [Page number: 71 in modified document]" in the upper right corner of the compared version. No colors on the page indicated that anything was different between the 2 documents. So what do you think is happening? I also converted the original and new version files to Word documents and compared these documents, but a number of the pages in the compared documents were literally unreadable. Let me know what you suggest. Thanks. Edited November 17, 2018 by AllainU Share this post Link to post Share on other sites
AllainU 0 Report post Posted November 17, 2018 Hello @Clark Savage, Thanks for providing those information. To further assist you with your concern, we have decided to create a support ticket on your behalf. I will wait for your response through the support case. Cheers! Share this post Link to post Share on other sites
