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Cleo

Printing changes size on screen

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Cleo

When I print from Nitro Pro the whole Nitro Pro window gets huge on my screen so that I have to close out of the program and re-open to use it.

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AllainU

Hello @Cleo,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 12.X.X.X, e.g. 12.0.0.112)
-A screen shot of the print window you are receiving and/or any important information. To find out how to take a screen shot, check out this link: http://kb.gonitro.com/knowledgebase#/search/screenshot/000001980

Alternatively, if you can capture a video-cast of the issue you are encountering so we can see your work-flow in action. To take a video-cast, we suggest using Jing, since its free and easy to record video by clicking 'Capture Video' button and to click 'SHARE' (or the three arrows) to link to view the video. Here's a link to the Jing download page: https://www.techsmith.com/jing.html

Thank you and I look forward to hearing back from you.

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Cleo

Hi AllainU,

Thank you for the reply. 

I tried to attach a word docx, but was unable to - when I select "insert other media"  I only get the options to "insert existing attachments" or "insert image from URL"  

I don't see how to upload the docx so it becomes an existing attachment. (I did follow the link provided on how to take a screenshot, but no way to attach...)


Nitro Pro 12.0.0.108, Windows 7 Professional

Thanks,
Cleo

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AllainU

Hello @Cleo,

Thanks for your response and patience.

I just sent you a private message to further assist you.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Cleo

Hi AllainU,

I was having trouble with my installation of Nitro Pro 12 (we communicated about it a couple weeks ago about when I print my screen resolution would change to huge).  I got tired of fighting with it and decided to uninstall and reinstall.  I reinstalled from a new version of Nitro Pro 12, but it didn't work.  I then downloaded from your message above and the installation seems to complete but I get a window that says the procedure entry point..... could not be located in the dynamic link library NitroPlatform12.dll and of course it won't open.  Please help...

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Cleo
On 11/21/2018 at 8:52 AM, AllainU said:

Hello @Cleo,

Thanks for your response and patience.

I just sent you a private message to further assist you.

Thank you very much in advance and I am looking forward to hearing back from you. 

 

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Cleo

I tried to contact you via another thread, but I’m afraid it didn’t get to you, so I am trying from this thread.

I was having trouble with my installation of Nitro Pro 12 (we communicated about it a couple months ago about when I print my screen resolution would change to huge).  I got tired of fighting with it and decided to uninstall and reinstall.  I reinstalled from a new downloaded version of Nitro Pro 12, but it didn't work – the Wizard failed.  I then downloaded x64 http://install.nitropdf.com/professional_12101487/en/burn/nitro_pro12_ba_x64.msi from your message posted yesterday in response to @KeithR and the installation seems to complete but I get a window that says “the procedure entry point..... could not be located in the dynamic link library NitroPlatform12.dll” and of course it won't open.  Please help...

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AllainU

Hello @Cleo,

Thanks for your patience and my apologies for the delayed response.

Kindly note I sent you a private message with steps to perform.

Cheers!

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tmca

Hello! I have the same issue as Cleo. What is the solution?

I'm on Nitro Pro 12.0.0.112. The screen resolution is 2880x1620. The window size relative to the screen is fine before printing. After printing the Nitro window expands off screen. Thank you!

Edited by tmca

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AllainU

Hello @tmca,

Thank you for reaching out to us through our Community Forums!

Could you please update to 12.12? If yes, kindly uninstall 12.0.0.112, reboot your machine and download the new installer from this page:

https://www.gonitro.com/nps/product-details/downloads

Thanks for choosing Nitro and I hope this helps!

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tmca

Unfortunately, it didn't work. I did everything in the order you suggested and it still resizes the window after printing. Any other ideas?

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Cleo

Hi Again AllainU.  I just received notice of this thread.  I am still having the same problem as before.  I have downloaded Nitro from the above link and have saved it to my desktop.  Should I follow your above directions and uninstall and reinstall?  Thanks, Cleo

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AllainU

Hello @Cleo,

Thanks for your response and patience.

Yes, please follow the steps to uninstall and install Nitro Pro 12.12.

 

Hello @tmca,

Thank you for patience.

To further assist you with your concern, I created a support ticket on your behalf.

I will wait for your response through the support case.

Cheers!

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