Nitro Installation

[HKN]

Nitro doesn't install in my new computer. Installation process stops prematurely. Please advise

[Allain Umailin]

Hello @HKN,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, I created a support ticket on your behalf.

I will wait for your response through the support case.

Cheers!

[Bernadette Kilroy]

My computer was hacked and they took out my nitro and I can't download or put it back to active.  It  comes up to an old version and keep saying wrong

Number. The last time I purchased Nitro was 2/15/18. 

Serial # 234601-xxxxxx-xxxxxx

[Allain Umailin]

Hello @Bernadette Kilroy,

Thank you for reaching out to us through our Community Forums!

Please be informed that '-22 Error Wrong License Number' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 11. We then activate it using your serial number. Kindly follow these steps:
 
1. Uninstall Nitro Pro from your computer then reboot the machine.
2. Download your Nitro Pro from these link/s:

x64 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi
x32 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi

If you are unsure if your machine is using 32 or 64-bit, please refer to this link: http://kb.gonitro.com/knowledgebase#/search/64/000001874

3. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thanks for choosing Nitro Pro and I hope this helps!

[Bernadette Kilroy]

I still can't get off expired trail . help tab does nothing

[Allain Umailin]

Hello @Bernadette Kilroy,

Thanks for your response and patience.

To further assist you, did you click Help tab > Activate > Entered your Nitro Pro 11 serial number > Activate and it keeps on showing Expired Trial?

If your answer is yes, let us try some troubleshooting by referring to these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files.
2. Run MS FixIt to uninstall your Nitro Pro 11: https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed
3. Reboot your machine.
4. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installed in that folder and you may pick-up one of the older builds instead of the newly downloaded package.
5. Download and install Nitro Pro 11.0.8.470 using below offline installers:

x64 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi
x32 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

6. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.
 
Looking forward to hearing back from you soon.