sheltie Posted November 20, 2018 Report Share Posted November 20, 2018 I have ver 6 of Nitro. When I enter my license in the upgrade eligibility, I get an error. However, I can look up my license and it shows as a valid license. How do I fix this? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 20, 2018 Official Nitronaut Report Share Posted November 20, 2018 Hello @sheltie, Thank you for reaching out to us through our Community Forums! I can see your v6 is indeed active but I am afraid I am unable to find a purchase under your name or email address. In order for me to further assist you with your concern, could you please send me a private message and provide the following?: -The full name and address of the purchaser -The email address used to purchase Nitro Pro -A copy of the order invoice If you purchased this directly through our online store, I will be able to find a record of this. If you purchased through a reseller of Nitro, you will need to contact them directly as we do not have records of their purchases. Looking forward to hearing back from you soon. Link to comment Share on other sites More sharing options...
sheltie Posted November 20, 2018 Author Report Share Posted November 20, 2018 That was years ago. There is no way I would still have that data. Guess I am switching to another product. Link to comment Share on other sites More sharing options...
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