Jump to content

Can't convert word 2016 to PDF

Nitro PDF User

Recommended Posts

Nitro PDF User


When I try to convert a word document to PDF i get the error "The creation process encountered an error, and failed to create the PDF file".


right-click on the word file 

Convert to PDF with Nitro.


Troubleshooting Steps:


Ran NitroPDFSupport Tools to repair/re-install add-in

Tried different version of Nitro PDF

tried on a different PC. mixed results

Disabled AV/securities on PC



Add-in is not appearing in word 2016


Any assistance would be appreciated

Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @Nitro PDF User,

Thank you for reaching out to us through our Community Forums!

To further troubleshoot, kindly uninstall and reinstall your Nitro PDF Creator. Here are the steps:
1. Close your Nitro Pro and MS Office applications if they're open.
2. Right-click on the Nitro Pro desktop icon and select Run as Administrator.
3. Go to Help tab > Support Tools > PDF Creation tab and click Nitro PDF Creator button. If the tool is not found in Help tab, you will need to go to the installation folder of Nitro Pro and run NitroPDFSupportTools.exe (by default, it is inside C:\Program Files\Nitro\Pro X, where X is the version you have)
4. Installation will be done in the background. Once it's done, you should receive a message 'installation of the printer driver was successful’
5. Click OK > Close.
6. Close your Nitro Pro and try converting again.

If in case same issue occurs and in order for me to further assist you with your concern, could you please send me a private message and provide the following?:
-The serial number of your Nitro Pro and its build (format is 11.X.X.X, e.g. You can find these out by clicking on 'About Nitro Pro' under the Help tab
-Are you also receiving the same error message when converting from Excel, Outlook, PowerPoint and Publisher?
-Please open the Word file in MS Word > File > Print > PDF Creator, how did it go?
-With regards to Addins missing in MS Office 2016, was it working before? Any changes you're aware of before this happened?

Thank you very much in advance and I am looking forward to hearing back from you. 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.