Noel Pendley Posted November 23, 2018 Report Share Posted November 23, 2018 I have built a new machine for one of our users who uses Nitro. I deactivated the code on your website but when I try to activate on the new machine I get the error, "Originally Licensed on a different computer". Please advise for resolution Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 23, 2018 Official Nitronaut Report Share Posted November 23, 2018 Hello @Arty-Noel, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 23, 2018 Official Nitronaut Report Share Posted November 23, 2018 Hello @Arty-Noel, Thanks for that information. I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
Noel Pendley Posted November 23, 2018 Author Report Share Posted November 23, 2018 Hello @AllainU, Thank you for your help with this issue. Currently my experience is... when I start the program I get the error and I am not able to get into the program at all. Will your adjustment correct that issue? Thanks. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 23, 2018 Official Nitronaut Report Share Posted November 23, 2018 (edited) Hello @Arty-Noel, Thanks for your response. So that I can answer your question, what build of Nitro Pro are you working with? You can find this out by going to Control Panel > Programs and Features. Look for the Version column. Thank you very much in advance and I am looking forward to hearing back from you. Edited November 23, 2018 by AllainU Link to comment Share on other sites More sharing options...
Noel Pendley Posted November 23, 2018 Author Report Share Posted November 23, 2018 @AllainU, I don't think I explained myself well. ... When I start the program (Start> Nitro) I receive the following error ""Originally Licensed on a different computer." and the program does not start at all. I did try just before making this post to see if it had been resolved. Because of this situation I am unable to retrieve the information on the build of Nitro Pro (installed from CD). Are there possibly registry entries that need to be removed to get a clean start installing? Thank you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 23, 2018 Official Nitronaut Report Share Posted November 23, 2018 Hello @Arty-Noel, Thanks for your patience and my apologies. You can find this your Nitro Pro build by going to Control Panel > Programs and Features. Look for the Version column. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Noel Pendley Posted November 30, 2018 Author Report Share Posted November 30, 2018 @AllainU Sorry for the delay in reply... The Nitro Pro Build is 6.0.0.29 Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 30, 2018 Official Nitronaut Report Share Posted November 30, 2018 Hello @Arty-Noel, Thanks for providing the build of your Nitro Pro 6. Before continuing, I should let you know that we no longer support Nitro Pro 10 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy As courtesy, kindly uninstall what you have installed and reboot your machine. Once rebooted, download and install Nitro Pro 6 using the installers from this page: http://kb.gonitro.com/knowledgebase#/search/sunset/000001632 Then activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
Noel Pendley Posted December 3, 2018 Author Report Share Posted December 3, 2018 @AllainU Thanks for your help!! I followed your steps and installed. When I went to activate the install it only gave me the option to deactivate so I will monitor for the time being. Link to comment Share on other sites More sharing options...
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