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-23 error after portal use for Nitro Pro 10


Steve Hartel

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I used the portal and it says I have 0 activations and 2 available. However, when I try to activate my copy of Nitro Pro 10, I get the -23 error saying the license has already been used. Help!

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Allain Umailin

Hello @Steve Hartel,

Thank you for reaching out to us through our Community Forums!

On the machine you're having issue activating, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

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