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Moved my Nitro on a new computer, problems to upgrade


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I have just bought a new laptop and started moving all my licenses, Nitro included. 

My purchase history: I bought a Nitro10 which I upgraded to Nitro 11 and received an early bird -free upgrade - for Nitro 12 this summer.

Being in a hurry to move everything over, I deactivated the account on my old laptop without writing down the serial number. Now I activated my Nitro 11, but cannot switch back to 12? Is there a way/solution to solve this issue?

Thank you,



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  • Official Nitronaut
Allain Umailin

Hello @Laurentiu,

Thank you for reaching out to us through our Community Forums!

Yes there is a solution and I sent it via private message to you.


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