Very slow

[Guest h de lange]

L.S.,

 

when i open a pdf with nitro pro (>2mB) it takes a very long time when it opens (when it opens!!)

nothing has been changed on my PC.

there are no updates available.

 

What can i do?

 

greetings, H. de Lange,m The Netherlands.

 

[Allain Umailin]

Hello @h de lange,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the following?:
-The serial number of your Nitro Pro and its build (format is 12.X.X.X, e.g. 12.0.0.112). You can find these out by clicking on 'About Nitro Pro' under the Help tab
-Does this happen with every file? If it's a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end
-Where is file being saved (local, a shared drive or an external drive) when you’re trying to open? Can you check if you have the same issue when the file is saved locally?

Thank you very much in advance and I am looking forward to hearing back from you.