LeviH Posted November 28, 2018 Report Share Posted November 28, 2018 (edited) I am getting error code 0x40030004 with the message to contact nitro support when trying to open a document. I've tried it on a different computer with Nitro with the same result. The free Adobe version opens it.....What is causing this? I created the document with Nitro Pro. Edited November 28, 2018 by LeviH Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 29, 2018 Official Nitronaut Report Share Posted November 29, 2018 Hello @LeviH, Thank you for reaching out to us through our Community Forums! As work-around, please open the file in Adobe Reader, re-saving it and re-opening it in Nitro Pro. In need us to further assist you in checking the file, could you please send me a private message and provide the following?: -The serial number of your Nitro Pro and its build (format is 12.X.X.X, e.g. 12.0.0.112). You can find these out by clicking on 'About Nitro Pro' under the Help tab -What OS is installed in your computer (Windows 7, 8.0, 8.1 or 10 and whether it is 32-bit or 64 bit)? -The original sample file (with sensitive information extracted) so I can replicate it on my end Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
MartyQuinn Posted October 2, 2019 Report Share Posted October 2, 2019 I am also getting error code 0x40030004 when trying to open a critical document that I am currently working on, under a strict deadline. Please help. I'm running Nitro Pro 10 windows 8.1, 64 bit Urgent! Link to comment Share on other sites More sharing options...
Jenna Lopes Posted April 8, 2021 Report Share Posted April 8, 2021 I, too, am having this problem intermittently. Usually, when I most pressed with a deadline! Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 12, 2021 Official Nitronaut Report Share Posted May 12, 2021 (edited) Hi Everyone, The Nitro Pro 13.40 was release last April 29th and the error message 0x40030004 appears to be resolved. The latest build of Nitro Pro 13 can be located from the following location: https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 13' link To check the build of your Nitro Pro 13 installation, open the software then go to the Help tab > About Nitro Pro. If you have an old Nitro Pro license and interested to upgrade to version 13 with a discounted price, the upgrade can be done through our Upgrade Portal - https://www.gonitro.com/support/upgrade Kind regards, Edited May 12, 2021 by Reymund G. Link to comment Share on other sites More sharing options...
Kyle Edwards Posted October 4, 2021 Report Share Posted October 4, 2021 I currently have this issue and run the latest version? Link to comment Share on other sites More sharing options...
Kyle Edwards Posted November 23, 2021 Report Share Posted November 23, 2021 This issue is up again causing problems, running windows and nitro 13. Not really a helpful fix if it keeps reperating Link to comment Share on other sites More sharing options...
S. Goldman Posted January 29, 2023 Report Share Posted January 29, 2023 I updated to version 13.70.2.40 as the latest version. Same issue. Please advise. www.teamgoldman.info Link to comment Share on other sites More sharing options...
S. Goldman Posted February 1, 2023 Report Share Posted February 1, 2023 I have the latest version of NitroPDF and running Windows 10 with all of the updates. I am still getting the error code 0x40030004 when trying to open a document that I am currently working on. If I open the doc with Adobe, it opens fine. I then save it under Adobe. I can then open the doc with Nitro. I do not like having to use 2 PDF programs to work with documents. What is the fix? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 1, 2023 Official Nitronaut Report Share Posted February 1, 2023 Hello @S. Goldman @Kyle Edwards, Our sincere apologies for the inconvenience this has caused this error message. To further understand the file, how was it created by the way? You can check the document's property by right-clicking any area of the page and selecting Document Properties. It will show what application was used to create the document under "Creator" and "Producer". Link to comment Share on other sites More sharing options...
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