Nitro pro 12 crashes instantly after opening a pdf-document

[Daniel M.]

Hi,

I have an unusual issue with my Nitro pro 12 installation.

The pdf-documents are exported from SAP. I have tried different software versions of Nitro pro (12.0, 12.1, 12.2, 12.6) but all versions crash instantly after opening the document.

When I open the file with another pdf-viewer, it works and the program tells me that there are interactive document-fields embedded. Could this be the issue?

System configuration is Windows 10 1607 LTSB

 

I have tested an older version of Nitro pro (Version 10) with these documents and this versions runs just fine.

[Allain Umailin]

Hello @Daniel M.,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the following?:
-The serial number of your Nitro Pro and its build (format is 12.X.X.X, e.g. 12.0.0.112). You can find these out by clicking on 'About Nitro Pro' under the Help tab
-A sample file (with sensitive information extracted) so I can replicate it on my end

Thank you very much in advance and I am looking forward to hearing back from you.