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Serial number not recognized

Terri H

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I was trying to check on the 40% discount and it says my serial # is not valid and I know it is.  The big red box says to come here and post in the forum about how can I find out what the problem is. Can anyone help me with this please? I can't figure out how to attach a screenshot either. Thank you!



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  • Official Nitronaut
Allain Umailin

Hello @Terri H,

Thank you for reaching out to us through our Community Forums!

Are you having issue upgrading your Nitro Pro 11 serial number in our Upgrade Portal where it says 'We were unable to validate your serial number'?

If the answer is yes, I have checked our system and I can see you already upgraded to Nitro Pro 12 using Nitro Pro 11 serial number last 6th of June of 2018. This is the reason why you're receiving that error message.

Thanks for choosing Nitro Pro and I hope this helps!

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