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Activation


gantt@mustardmail.com
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gantt@mustardmail.com

For some reason it won't let me activate my Nitro. When I tried what it said to do on the website, but it wouldn't let me select any device to deactivate.

Help, I need this to work.

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  • Official Nitronaut
Allain Umailin

Hello @gantt@mustardmail.com,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro?

Thank you very much in advance and I am looking forward to hearing back from you. 

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Allain Umailin

Hello @gantt@mustardmail.com,

Thanks for providing the serial number of your Nitro Pro.

Upon checking our records, I didn't find any errors or an attempt to activate your product.

If you did receive an error message when you tried activating, could you please provide me the exact message?

Thank you very much in advance and I am looking forward to hearing back from you. 

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gantt@mustardmail.com

I have a screen shot of this but can't figure out how to attach it to this post.

-22: Error- Wrong License Number

You have attempted to active Nitro Pro with a serial number from another version. You can only activate this version of Nitro Pro with its matching serial number.

If you know the correct serial number, click "Back" and re-enter it.

If you have forgotten your serial number, please contact support via the link below:

Submit a support request

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Allain Umailin

Hello @gantt@mustardmail.com,

Thanks for providing this information.

Please be informed that '-22 Error Wrong License Number' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 12. We then activate it using your serial number. Kindly follow these steps:
 
1. Uninstall Nitro Pro from your computer then reboot the machine.
2. Download your Nitro Pro 12 using below offline links:

x32 http://install.nitropdf.com/professional_1261298/en/burn/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_1261298/en/burn/nitro_pro12_ba_x64.msi

If you are unsure if your machine is using 32 or 64-bit, please refer to this link: http://kb.gonitro.com/knowledgebase#/search/64/000001874

3. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thanks for choosing Nitro Pro and I hope this helps!

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