gantt@mustardmail.com Posted November 29, 2018 Report Share Posted November 29, 2018 For some reason it won't let me activate my Nitro. When I tried what it said to do on the website, but it wouldn't let me select any device to deactivate. Help, I need this to work. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 29, 2018 Official Nitronaut Report Share Posted November 29, 2018 Hello @gantt@mustardmail.com, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
gantt@mustardmail.com Posted November 29, 2018 Author Report Share Posted November 29, 2018 Just sent the private message. Link to comment Share on other sites More sharing options...
RobertGerald Posted November 29, 2018 Report Share Posted November 29, 2018 My problem is exactly the same. What is the solution? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 30, 2018 Official Nitronaut Report Share Posted November 30, 2018 Hello @gantt@mustardmail.com, Thanks for providing the serial number of your Nitro Pro. Upon checking our records, I didn't find any errors or an attempt to activate your product. If you did receive an error message when you tried activating, could you please provide me the exact message? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
gantt@mustardmail.com Posted November 30, 2018 Author Report Share Posted November 30, 2018 I have a screen shot of this but can't figure out how to attach it to this post. -22: Error- Wrong License Number You have attempted to active Nitro Pro with a serial number from another version. You can only activate this version of Nitro Pro with its matching serial number. If you know the correct serial number, click "Back" and re-enter it. If you have forgotten your serial number, please contact support via the link below: Submit a support request Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 30, 2018 Official Nitronaut Report Share Posted November 30, 2018 Hello @gantt@mustardmail.com, Thanks for providing this information. Please be informed that '-22 Error Wrong License Number' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 12. We then activate it using your serial number. Kindly follow these steps: 1. Uninstall Nitro Pro from your computer then reboot the machine. 2. Download your Nitro Pro 12 using below offline links: x32 http://install.nitropdf.com/professional_1261298/en/burn/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_1261298/en/burn/nitro_pro12_ba_x64.msi If you are unsure if your machine is using 32 or 64-bit, please refer to this link: http://kb.gonitro.com/knowledgebase#/search/64/000001874 3. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
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