Kelly Maddock Posted November 29, 2018 Report Share Posted November 29, 2018 Copied and pasted the serial number into the Activation page but getting the error message about the serial number being for a different version. How to resolve? Thanks. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 30, 2018 Official Nitronaut Report Share Posted November 30, 2018 Hello @Kelly Maddock, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Kelly Maddock Posted December 11, 2018 Author Report Share Posted December 11, 2018 I'm only getting the option to send you a public message. Also, I think the problem could be that our order was for Nitro Pro 10 and the latest version is 12(?) so perhaps that's why I'm getting the error? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 12, 2018 Official Nitronaut Report Share Posted December 12, 2018 Hello @Kelly Maddock, Thanks for your response and patience. I tested it using my second account and I am able to send a private message. Could you please hover your mouse on top of my name 'AllainU'? Did you receive the option Message? If yes, click on it and you should be able to send me a private message with the serial number of your Nitro Pro. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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