barbmarsan Posted December 1, 2018 Report Share Posted December 1, 2018 After 99% completion of PDF to Word, Nitro Pro says "internal error" for my 170 page conversion request. It works for a 1 page doc. I'm on the free trial. It said there was no size limit. Why won't it work?? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 3, 2018 Official Nitronaut Report Share Posted December 3, 2018 Hello @barbmarsan, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send us the sample file (with sensitive information extracted) so I can replicate it on my end? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
WieshuberM Posted January 21, 2019 Report Share Posted January 21, 2019 Hello, i think we have a similar Problem. If i try to convert several PDF files to .doc or .docx, nitro pro prompt "internal fail" every time. The Nitro Pro Verision is 12.6.1.298. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 21, 2019 Official Nitronaut Report Share Posted January 21, 2019 Hello @WieshuberM, Thank you for reaching out to us through our Community Forums! I recommend that you repair your Nitro Pro via the Control Panel > Programs and Features. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: http://kb.gonitro.com/knowledgebase#/search/repair/000001641 If that didn't help, please provide me the following for me to further assist you: -Your workflow when converting PDFs to Word document file. -Sample file (with sensitive information extracted) so I can replicate it on my end -Where are the files saved (local, a shared drive or an external drive) when you’re trying to convert? Can you check if you have the same issue when the file is saved locally? -A screen shot of the error message you are receiving and/or any important information. To find out how to take a screen shot, check out this link: http://kb.gonitro.com/knowledgebase#/search/screenshot/000001980 Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
barbmarsan Posted January 21, 2019 Author Report Share Posted January 21, 2019 Hi Allain. thanks for the response. I got fed-up and didn't subscribe to Pro (I was using a trial before purchasing). When Pro did convert PDF to word, many pages were no longer formatted (words and numbers were on different lines, underlined spaces (to be filled in at a later date) appeared after the sentence rather than IN the sentence. Have you had better results now? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 21, 2019 Official Nitronaut Report Share Posted January 21, 2019 Hello @barbmarsan, Thanks for your response and patience. In order for me to further assist you with your concern, could you please send me a private message and provide the following?: -The serial number of your Nitro Pro and its build (format is 12.X.X.X, e.g. 12.0.0.112). You can find these out by clicking on 'About Nitro Pro' under the Help tab -Does this happen with every file? If it's a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
WieshuberM Posted January 22, 2019 Report Share Posted January 22, 2019 Hi Allain, Thanks for the tip, now i can convert pdf to Word, but the error message comes again :-). Link to comment Share on other sites More sharing options...
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