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error with downloading version 10 - 64 bit


Guest sean
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I have a new computer.  I went to downlaod the version 10 64 bit file and it doesn't work.  It keeps showing an error:  "nitro pro 10 setup wizard ended prematurely"  I've tried installing several times

http://kb.gonitro.com/knowledgebase#/search/sunset/000001632

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  • Official Nitronaut
Allain Umailin

Hello @Sean,

Thank you for reaching out to us through our Community Forums!

Before continuing, I should let you know that we no longer support Nitro Pro 10 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy

As a courtesy, kindly open Windows Explorer > Local C > Program Files. If you are seeing a 'WindowsApps' folder (to unhide this folder, please refer to https://support.microsoft.com/en-ph/help/14201/windows-show-hidden-files), this is an installation issue that prevented some users to install Nitro successfully. Users who purchased MS Office in Windows 10, via the Online Marketplace were affected by this due to permission issue on that specific folder.

As a workaround, please visit this article and follow the steps properly until step 7:
http://kb.gonitro.com/knowledgebase#/search/failed/000003265

Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installed in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

Once done with above, kindly try reinstalling using below offline installer: http://install.nitropdf.com/professional_105914/en/burn/nitro_pro10_ba_x64.msi

Alternatively, if you were interested in upgrading your license to Nitro Pro 12 with VIP Access (formerly Software Assurance), we could scrap all the old installations and start on a fresh serial number.

I hope this helps. I'm looking forward to hearing back from you.

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