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PJTsb

Unable to validate serial # on upgrade

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PJTsb

I have a couple of existing serial numbers which when trying to purchase the upgrade at https://www.gonitro.com/support/upgrade the response is as follows:

We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.

Thanks,

Edited by AllainU

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AllainU

Hello @PJTsb,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro you're having issue upgrading?

Thank you very much in advance and I am looking forward to hearing back from you. 

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Theo

Hello, I upgrade NitriPro 12 in case op printingproblems since a koppel of day's toe version 12.6.2.198. Before upgrade I deactivate Pro 12, ather upgrade it is impssible to activate again. Please let me know how I can solve this problem

Many thanks

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AllainU

Hello @Theo,

Thank you for reaching out to us through our Community Forums!

We just made an adjustment on our licensing server so could you please try activating again by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate?

If that didn't help, please manually activate your program following the steps provided in the link below:
http://kb.gonitro.com/knowledgebase#/answers/Nitro Pro/000001643

Thanks for choosing Nitro Pro and I hope this helps!

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Theo

Hello AllainU,

Thanks voor Your support.

Unfortunately it doesn't work. Not with the program and not the manually option. The messag is: the number of licences is already used, but it is,t true. What can I do?

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AllainU

Hello @Theo,

Thanks for your response and patience.

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro?

Thank you very much in advance and I am looking forward to hearing back from you. 

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